‘Digital Eavesdropping’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline could hardly be considered an clear candidate for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has placed it at the forefront of an advertising revolution, in which large companies are spending big on content creators and putting fewer resources into advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Today, a spree of amateur-created clips have chronicled its broad application in “life hacks”.
Promoted as a solution for polishing footwear or extending perfume longevity, and also a remedy for creaky hinges. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Harnessing the Hype
Spotting its digital renaissance, strategists within the corporation boosted the tips by tasking their in-house experts with verification and sharing the findings with influencers.
Suggestions that it lessened the sting of chili on the mouth were given the thumbs up. This was also the case for ideas it could prolong perfume and restore leather handbags. Proposals that it might brighten smiles or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. However, this online trend has persuaded leaders to ramp up funding for content creators.
This tracking of digital spaces to guide corporate planning has been termed “social listening”. Unilever's CEO, freshly instated, has stated the intention is to spend a full fifty percent of its huge ad budget on social media content.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a mass communication approach, where we would just transmit messages … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these groups seem specialized, but they’re not.
“If you can make sure your brand is shared by other people, recommended by peers, this builds credibility and connection. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The approach indicates seismic changes happening in audience habits, with Gen Z and millennial audiences devoting greater hours to social media platforms than traditional TV, print, or radio.
The shift is reflected in falling revenues for traditional media advertising. Within the United Kingdom, ad revenues for leading TV channels have dropped substantially in real terms since 2019.
Influencer Marketing Expansion
Additionally, it points to a blurring of media roles as large companies almost become production houses themselves, collaborating with numerous influencers to boost their products.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers away from some legacy media and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us audiences believe endorsements from the personalities they subscribe to over traditional advertisements. This is a persistent pattern.”
He said brands could also save money by investing in creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to gauge performance.
This strategy is expanding. Advertising spending on digital creator partnerships is rising at quadruple the rate than the media industry overall. In the US, it has increased by over 100% since 2021 and is expected to hit multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Even with this transformation, executives said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to drive countrywide discourse.
The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”